FBI Virus Removal Cases Still Common

Virus Removal Woes Continue:

FBI Virus Removal TucsonFBI virus removal jobs keep coming to our shop. Will this annoying thing ever go away?

I hate to say it, but the only reason it’s still around is because people are falling for this scam!

Of course, the customers we see, are the ones that don’t fall for it and come to us to remove it. I should mention that along with the main scam, it installs all kinds of other spyware as well.

This is actually typical of most viruses. They bring their friends along! That’s why when we do a virus removal, we don’t stop when the offending virus is removed. We do further analysis and cleanups as well. We use no less than four different scanning and removal tools, as well as some manual work.

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Tour of Windows 8 – The Why and How

all in one desktop pc windows8This was a presentation introducing Windows 8 that I made to a local business club here in Tucson. It’s a simple intro showing what it’s like, what the benefits are, and why Microsoft released such a radically new operating system. It’s not as hard to learn as you think.

If you like the slide show, feel free to download it. I’m happy to help people with useful computer tech support and computer tips.

As always, my crew and I are here to help with all your Computer, Laptop and Tablet Repair needs. Visit our Tucson Local Computer Repair website to learn more about us.
By: Steven Frantzis

Malware Virus Attacks Facebook Pages

Virus Malware Facebook

A new Malware Virus is hitting peoples and businesses’ Facebook Pages!

If your page is suddenly crowded with ads, even in your timeline, you got the “Iminentmalware infection. You will notice their logo on the ads, like in the attached photo.

It will install to every browser on your PC! Your antivirus software won’t remove it, because it’s not technically a virus. It’s more like those toolbars that sneak in when you’re downloading something else. It won’t hurt your PC, but it will annoy you and make your Facebook page almost unreadable.How do I know? It happened to me!

It also puts in buttons on the ads do download other things, and I don’t know if those might hurt. The one that made me most suspicious was one telling me I had to download a “special player” to see a video. That’s a dead giveaway to more potential viruses.

To remove it, you must go into the “Add-ons” or “Extensions” area of your web browser and disable it. Then you must uninstall it from your PC.  I then recommend running a Registry Cleaner, like CCleaner or Glary Utilities. Here’s the steps to remove it from the different browsers. [Read more...]

Small Business Computers: Is Office 365 or Google Docs better?

small business computer appsThe release of Microsoft’s new Office 365 brings great new possibilities for Small Business Computer environments. How?  Wouldn’t it be great if your  business computers could get the power of Microsoft Office, with the convenient web based, cross-platform functionality of Google Docs?

Working on the same documents from your PC, Laptop, MAC, Tablet, or even your phone? How about having your documents in the cloud, accessible from almost any device, anywhere? No more thumb drives. No more setting up special VPN connections to your office network!

If you’ve found yourself using Google Docs on your small business computers for the accessibility, but bemoan its lack of power and features versus MS Office, your problems may be over. The new Office 365 is now both a cloud-based program, as well as a desktop program. So should you upgrade and use Office exclusively, or should you stay with your current version, using Google Docs when you need to? I contrast and compare the two below. [Read more...]

All-in-One Desktop PC Becoming the New Standard with Windows 8

all-in-one-pc-windows8 After years of being the “weird kid on the block”, the All-in-One desktop PC is now becoming mainstream with the release of Windows 8. With the touch screen capability of the new Windows, these PC’s are now attractive. People seem to like their similar look and feel to tablet PC’s.

The advance of the technology has made this form of computer more realistic and reliable than ever before. When they first came out years ago, they were clunky, slow and unreliable. They would overheat because of the cramped space inside and require lots of visits to the computer repair shop. Ultimately they all died a quick death. With today’s cool running, yet powerful processors from Intel and AMD, the PC’s no longer have heat issues. [Read more...]

Windows 8: A Computer Repair Guy’s Thoughts.

As a computer repair shop owner here in Tucson, I thought I’d share my experience and impressions of Windows 8 to help people make sense of this drastically new version of Windows that we’ll all have to get used to sooner or later.

I’ve been playing with Windows 8 since the preview release came out in the summer.
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Cracked iPad Screen Repair: What are your options?

cracked ipad screen repairDropped your iPad and cracked the screen? How can you get your cracked iPad screen repaired? First of all, don’t worry, you’re not alone! This is a very common accident. It’s not the end of the world and it can be repaired.

What are your options?

The Apple Store:

Is this a good option? Not necessarily. Apple is famous for voiding warranties when the product is dropped, or has suffered any other kind of user created damage. Even if you bought the Apple Care warranty, they may not honor it. You’ll have to buy a new one, or try their trade-in program for a refurbished unit.

But what about your e-mail, contacts, calendars, music and photos? If you go this route, you’ll lose all your data, unless you’ve backed it up on the cloud, iTunes, or your PC.

Third Party iPad Repair Services:

There are online repair centers that can repair your iPad, as well as local shops that can do it, but be careful. iPads are very delicate and require experience and precision. Not just anyone can perform these repairs. Make sure the repair shop is experienced, insured, and has a good warranty policy.
Beware of companies touting very cheap prices, as you’ll be in for a nasty surprise once they have it. Bait and switch techniques are rampant in this field.
We’ve had people tell us they found a place that will do it for as little as $49. That’s ridiculous and impossible! The industry average for an iPad screen repair is around $200.

Have you heard about replacing the “Digitizer” vs. the “LCD”? What’s the difference?

The iPad’s front assembly is made up of a frame, an LCD screen, and a digitizer.  The LCD screen is the actual display, just like any other monitor. The digitizer is the glass on top of the LCD screen.  It is the part that reads the touch gestures on the screen.

Without the digitizer, touching the screen would not do anything. Without the LCD screen, you wouldn’t be able to see anything! How do you know which repair service or part you need?

If your iPad’s digitizer glass is cracked or broken, you’ll still be able to see the screen through the cracks on the outer glass.  You might even still be able to use the iPad and its touch functionality. There are some cases where the touch functionality will cease to work, even if the glass isn’t cracked. If you can still see the screen clearly, the digitizer is defective and needs to be replaced.

If the LCD screen is broken, the display would be completely blank, very dim, or parts of the screen will not show anything or be distorted. You may also see black streaks or patches where the liquid crystals are leaking.

So to summarize, if just the outer glass is broken, you need a digitizer repair.  If the outer glass is not broken but the display is not working correctly, you most likely need an LCD screen repair.
The most common case is a digitizer repair, as it takes the brunt of the shock and actually shields the LCD screen.

By the way, all this is true for other brands of tablets, as well as smart phones. If you have any iPad or iPhone Repair needs, please give us a call or email us from our website’s “Contact” page.

Computer Repairs: What is a Fair PC Diagnostic Fee for Everyone?

computer diagnosticWhat should a computer repair shop charge to diagnose your computer problem? What is fair to both the business and the customer? What exactly is a “diagnostic” anyway? I get this question a lot and it’s sometimes hard to answer. I always try to give the best value I can, but sometimes people just don’t understand what’s involved.

A diagnostic simply means to find out what’s wrong with the computer. Usually, a technician can figure this out quickly, however, there are times when it can take hours to figure out what’s wrong. I’ll outline some common situations and how we handle them. [Read more...]

Cracked or Broken Laptop LCD Screen Repair Prices Drop

Broken Laptop LCD Screen Repair ReplaceNeed to fix a broken laptop screen but are afraid of the cost?  Fear not!  Prices for replacing laptop LCD screens have dropped dramatically over the past year.  With the proliferation of laptops, prices for screens have dropped below $100 for many models.  Even the larger, High Definition screens can be as low as $125.  Compare that to $250 plus, just a year or two ago.

That means it’s now worth fixing your laptop versus replacing it.  With labor, the total cost of most LCD replacement now averages around $230 – $250 at most Tucson computer repair stores, such as our shop.  If your laptop is less than 3 years old and is a mid-to-high-end model, it’s definitely worth fixing.

These prices are for refurbished screens.  New screen prices are about $25 – $50 more.  We usually recommend going with a new screen for higher end laptops less than 2 years old.  For all others, refurbished is your best bet.  We’ve been doing laptop LCD screen repair for several years, and have had very good luck with the refurbished screens.

Top 10 Windows Computer Services You Can Disable for a Faster PC or Laptop

Speed Up Your PC or LaptopWant a faster PC or Laptop? Faster startup times and smoother performance? Did you ever wonder about all those background programs running on your PC? Do you need all these running all the time? Here are some tips to help you.

Windows has a core set of programs, called “system services” that must run in the background so that the system can perform basic operations. However, you may not need to have all the services running, and disabling unnecessary services can enhance performance.

Here is a list of 10 services you can disable on your Windows 7 systems that will probably not negatively affect you at all. I say “probably” for a reason. Before you take drastic action, such as disabling a service on your PC, make sure you don’t need the service. This is not a definitive list of unneeded services, just some obvious ones.

Test your changes and undo them if you have problems. Create a System Restore point before making any changes, so you can undo them if you get into trouble. [Read more...]